Health care is changing as never before. New reimbursement models, pressure to reduce costs, increased emphasis on prevention and relentless focus on the patient experience and clinical outcomes require attention to patients and families in new ways.
As hospitals, health systems and other providers navigate this evolution, health care volunteers stand out as key contributors in the success of pursing the Triple Aim, a framework developed by the Institute for Healthcare Improvement that outlines an approach for maximizing the performance of the health care system.
We have taken this framework and added a 4th aim, staff satisfaction. The intent is that every activity or process be aligned with these FOUR domains: