President's Blog

February 2020

Have you heard of the 70-20-10 Model for Learning and Development? Created in the 1980s by three researchers and authors working with the Center for Creative Leadership, it is a commonly used formula within the training profession to describe the optimal sources of learning by successful managers. It holds that individuals obtain 10 percent of their knowledge from formal educational events, 20 percent from interactions with others and 70 percent from job-related experiences.  

Unfortunately, the solutions to our learning needs in volunteer resource management cannot often be found within our own organizations. Upon reflection, I see that AHVRP offers many opportunities for our members to support their learning in all three areas. 

While there are many different charts that show examples of activities under each segment (just google “70-20-10 learning model” and you will find hundreds of images!) I have selected a few that I believe highlight different activities that AHVRP can support you with.

The formula holds that 10 percent of professional development optimally comes from formal traditional courseware instruction and other educational events:

  • In person courses – Principles course
  • Workshops – Concurrent sessions at conference
  • On-line courses and resources – webinars, Quadruple Aim
  • Books – In A Nutshell, Constant Readiness, etc.

20 percent of development comes through learning from others.  Encouragement and feedback are prime benefits of this approach.

  • Coaching/support/mentoring from peers – connect with other members and keep in touch through calls, emails, and at conference.  
  • Discuss ideas/seek assistance from a colleagues – Our listserv is a great way to do this!
  • Networking- plenty of time for this at conference
  • Work with a team on an issue to solve – participate on an AHVRP committee
  • Participate in an external professional organization – maintain your AHVRP membership – of course!

Hands-on experience -the 70 percent- is the most beneficial segment because it enables you to discover and refine your job-related skills, make decisions, address challenges and interact with others within work settings. You also learn from your mistakes and receive immediate feedback.

Practicing and transferring newly learned skills at work – bring something you learned on a webinar or at a conference to life in your department.

Spearheading a new process improvement initiative- did you hear about a great program that would benefit your organization?  If you did, connect with your colleagues in other departments and present this opportunity to utilize volunteers to support a need.

Give presentations to others – Present a concurrent session conference. Or if you have an amazing program submit it for an award and when you win you can present that too!

Be a mentor – do you have a lot of experience to share? Connect with a newer AHVRP member and share your wisdom.

Site visits – does another member have a program or technique you would like to learn more about?  If they’re close you might be able to visit. Or if you have enough interest from others in your facility, you can collaborate on a group visit. As a direct result of hearing about Hartford Hospital’s Mobility program at an AHVRP conference, we have hosted multiple groups from organizations across the country who wanted to observe our program in action. 

Board of Directors position – join the AHVRP Board!

Use the benefits of membership to develop yourself as a professional. Talk to your supervisor and share specifics about how AHVRP has helped you grow. This will encourage them to continue supporting your membership and hopefully further your involvement by allowing you to serve on committees and the Board.  Track your improvement and experiences to use as a springboard for discussion about sitting for your CAVS certification. This professional certification and your expertise can only benefit your organization as a whole.

I have been very fortunate to work for an organization that understands and supports involvement in AHVRP because they see the benefit it brings to our hospital.  I can also see how my involvement has helped me develop as an individual and a professional. So go ahead - act now and take advantage of all these opportunities. You will attain invaluable experiences from the collective resources, acquire a strong network of professional colleagues and advance your expertise as volunteer resource professional. You have everything to gain!

How has AHVRP supported your learning and development? I would love to hear about your experiences!  Send me an email at  

Eileen Plletier

Eileen Pelletier,CAVS

2020 AHVRP President